Tag Archives: edge computing

How Artificial Intelligence is Used Across Industries

In our last post, we took a look at how artificial intelligence is the digital edge. In this post, we’ll take a look at some examples of how AI is being used in different industries.

First, let’s define artificial intelligence (AI). It is automating processes that previously required human interaction. A high-end example is a driverless car. A simpler example is a chess-playing computer. AI is changing how we work and play and it is touching every aspect of our lives. AI is the intelligent digital edge. It’s where people and devices meet. It’s processing data on the spot rather than sending it to the cloud.

Banking/Finance
AI is becoming a game changer in the financial industry. Because AI learns through progressive, deep learning algorithms, it can be predictive. In the financial industry, that means AI can be used to prevent fraud rather than just detect it. AI can also be used to change the customer experience too. For example, Capital One became the first financial services company to enable customer account access through Alexa. Today, 20% of people do their banking digitally and most financial executives believe that AI will become the primary customer touchpoint by 2020.

Retail
In a survey of 2500 senior IT decision makers conducted by Opinion Research for Mitel, 95% say digital transformation is a key component in improving the customer experience. 56% say a better customer experience results in higher customer satisfaction.

Today, customers, especially millennials, already embrace digital technology. They expect a highly personalised experience that ties together voice, video, movie and online channels. AI has already changed shopping by providing personalised recommendations based on previous customer preferences. AI can also help with store management in terms of stock, layout analysis, sales predictions, and more.

Manufacturing/Industry
Machine learning, as a subset of AI, is already a fixture in factories and monitoring stations. But, AI has more critical uses in manufacturing and industry. By analysing IoT data, AI can forecast loads and demand, predict hardware failures and initiate recovery procedures so crews can be sent out for preventative maintenance. It’s estimated that by 2020, more than 50% of internet traffic could come from IoT sensors as the number of connected devices grows to 34 billion.

Security and Public Safety
AI is becoming a critical component in public safety. For security and surveillance cameras, AI can become the digital eyes, instead of human eyes, and analyse movement. This can help police spot crimes and monitor public spaces for accidents and disturbances.

In addition, facial recognition is a big part of security systems at borders, airports, etc. Computers can scan through thousands of images faster and more accurately than a human can. Facial recognition security is now also being used almost everywhere from smartphones and building access systems to credit cards and driver’s licenses.

Healthcare
Artificial intelligence is transforming every aspect of healthcare and 2018 is expected to be an explosive year for AI in healthcare. The possibilities are limitless. AI can act as a virtual assistant and help doctors diagnose patients, provide treatment plans, analyse lab tests, etc. It can also act as a life coach reminding people to take their pills, track medication consumption and provide pain management procedures. AI is becoming a critical component in healthcare from the OR and ER to remote patient visit systems.

Personalised AI
Artificial intelligence is personal too. You interact with it every time you ask Siri a question or tell Alexa to turn on the lights. Music recommendation systems, such as Spotify or Pandora, are based on artificial intelligence as well.

Smart buildings
Artificial intelligence is the basis for smart buildings. A great example of this is The Edge, possibly the smartest building in the world. It’s also officially the greenest office building in the world. The Edge is Deloitte’s headquarters in the Netherlands and a building that knows where you live, what car you drive, who you’re meeting with today, where to find a desk, your preferences for temperature and light, and more. The Edge is the most fully realised example of using intelligent edge technology and the IoT to change the way, how and where we work. For example, every light is powered by an Ethernet cable. The building is packed with 28,000 sensors. It’s a cool place where people want to work. Take a look at The Edge and see for yourself.

Learn more about The Edge in this Bloomberg article.

Begin your digital transformation
These are just a few examples of the rise of artificial intelligence. As the world of internet of things expands, many devices are being created to process data on their own. These intelligent IoT devices do more than simply collect and deliver data. Many process data on the spot rather than send it to the cloud for analysis. Intelligent IoT devices are beginning to effectively analyse diverse sets of data to produce value in real-time – and at the edge.

Learn how you can begin your digital transformation to the intelligent digital edge at BlackBox.co.uk

 

Artificial Intelligence IS the Digital Edge

In this post, we’ll take a look at how artificial intelligence is the epitome of the digital edge and some predictions on where it’s going in 2018. In a future post, we’ll look at how artificial intelligence is being utilised in different industries.

Artificial Intelligence Today and Everyday
Artificial Intelligence (AI) is now, not in some distant future. In 2018, we are going to see an explosion of AI in all industries and all verticals.

AI has changed how we work, play and live and its impact is growing—rapidly. AI improves the customer experience, increases productivity, protects the public, accelerates research, diagnoses patients, prevents machine failures, analyses data, recommends music, and the list goes on and on.

As consumers and professionals, we are the drivers of artificial intelligence. We expect personalisation and unprecedented levels of quality, agility and speed – and AI provides it.

We interact with artificial intelligence every day, although we may not realise it. Every time you talk to Siri or Alexa, you’re interacting with artificial intelligence. At the high-end, there are self-driving Uber cars. In between, there are IoT devices everywhere from factories and smart buildings to your home and car.

Every artificial intelligence touch is computing at the digital edge. It’s literally the place where people and devices meet. It is machines working and thinking for us. Analysing data. Giving us information. Making decisions for us and ultimately, making our lives easier on the spot—at the edge.

What is artificial intelligence? 

Artificial intelligence is automating processes that previously required human interaction. A high-end example is the aforementioned driverless Uber car (which our US colleagues can get in downtown Pittsburgh, PA). A simpler example is a chess-playing computer.

AI is often thought of as machine learning when it is actually a subset of it. AI is the ability of a machine or computer to think and learn from experience. Instead of robotic automation, AI learns from deep data and adapts through progressive, deep learning algorithms to let the data do the programming. For example, Alexa and Siri are all based on deep learning.

AI takes data analysis from hindsight to foresight with a greater ability to predict events, such as monitoring HVAC systems and sending out maintenance crews to prevent system failures. Another example might be a financial system that prevents fraud instead of just detecting it. But AI is very task specific. The system designed to detect financial fraud can’t monitor HVAC systems.

The future of artificial intelligence

AI is big and getting bigger. The artificial intelligence market is predicted to be a US$100 billion industry by 2025.

In a recent survey, 75% of executives say AI will be actively implemented in the next two years. It’s estimated that in 2018 alone, 1.3 million industrial robots will enter service and that data created by IoT devices will be 277 times higher than the amount of data being transmitted to data centres from end-user devices.

Consider this. Tech giants like Facebook, Google, Microsoft and Baidu have already spent over US$8 billion on dedicated AI investments. Recently, Sundar Pichair, Google CEO said “Particularly over the last three years, we have felt that with machine learning and artificial intelligence, we can do these things better than ever before. They are progressing at an incredible rate.”

Artificial intelligence is the intelligent digital edge. Intelligent devices do more than simply collect and mindlessly deliver data. They are able to process data on the spot instead of sending it to the cloud for analysis. Whether in industry, public spaces or even in your home or car, IoT devices are beginning to effectively analyse data in real-time—and at the edge. AI is at the heart of the digital transformation.

Whether it’s as simple as the wireless in your home to power Alexa and machine learning sensors on the factory floor to complex medical diagnosis and even self-driving cars, AI is driving new business outcomes and has forever changed our expectations of what’s possible. The intelligent digital edge is the foundational technology that enables AI and all the promises it holds in every facet of life. For instance, Uber has hired hundreds of self-driving car experts from Carnegie Mellon’s Robotics Institute. Currently, AI experts are the most on-demand hires on Wall Street. In the not so distant past, these types of jobs didn’t exist.

The question now is how can businesses use AI to give them a competitive edge. AI is no longer an option. It’s critical for organisations to realise AI’s full potential and to take advantage of the specific strengths of humans and machines. Executives need to consider where AI can create the most long-lasting and profound advantage. To do that, they need the right partner to help them embrace digital transformation and leverage the right technologies at the intelligent digital edge.

To learn more about how we can help you with your transformation at the Intelligent Digital Edge, go to Blackbox.co.uk or contact us.

Gaining Intelligent Digital Edge Benefits Without the IT and Operation Headaches

The rise of mobility and IoT can be daunting as you take the next steps to drive your digital transformation forward. The good news is that through the Intelligent Digital Edge, companies can secure a path to a scalable and streamlined digital transformation that taps into all that these technologies can offer; however, long-term success is contingent upon looking beyond the must-needed technologies and system implementation. It’s simply not enough to design and deploy an intelligent solution at the digital edge.

Once a system has been deployed, this is just the beginning in what is possible. To fully take advantage of what the Intelligent Digital Edge can deliver, companies must adhere to ongoing and proactive management with the tailored expertise that takes the burden of IT and operational challenges off the table. By alleviating these burdens, businesses can focus on what’s most important and what they do best – their business.

Consider the architecture necessary to succeed at the digital edge. There is foundational technology like mission-critical mobility with Wi-Fi, 4G/5G, and public safety. There is also the implementation of intelligent networking, featuring structured cabling and carrier/internet connectivity. Plus, a robust network and physical security are essential.

But even after that’s in place, an additional layer of enabling technology aimed at fulfilling specific business outcomes must be ingrained into the design. This layer can include location solutions to permit in-store wayfinding and inventory optimisation, unified communication and smart board solutions that enhance team collaboration, or specialised IoT devices that drive new outcomes.

The upshot is that even once installed, the job is nowhere near over when it comes to ensuring that an Intelligent Digital Edge performs smoothly and consistently over time. To do that, proactive managed services are vital, and to get this right means tailoring support to unique needs – needs that can include handling day-to-day operations like service desk, monitoring, maintenance, and trouble shooting. This also requires the transparency of best-in-class service level agreements.

Reaching these management goals necessitates a large staff of technicians with a depth of knowledge and experience. For most businesses, this means going outside the organisation to align itself with a partner who can deliver support regardless of the region. Whether in the U.S., Latin America, Europe, or Asia, the right management will make sure performance is consistent across all networks and devices.

Embracing the Intelligent Digital Edge isn’t just about a tailored design or installing the best solutions (albeit these two components are integral to the process); it’s about staying in front of changes and having the perfect team in place to anticipate evolving needs. For more information on how great management can support superior design and deployment, speak with a Black Box representative about making your Intelligent Digital Edge pain-free long after it’s deployed.

Devising a Deployment Strategy that Smoothly Integrates Digital Transformation

Every forward-looking business knows that to effectively compete they must shift their thinking to the Digital Edge. In fact, 60 percent of executives believe that failure to adapt to hyper-connectivity is their company’s biggest risk.

As discussed in our previous blog, the first step in creating an Intelligent Digital Edge is developing a design roadmap that not only accounts for an organisation’s specific goals and requirements but is also nimble enough to adapt to wider, ever-changing shifts in both technology and business needs.

That said, putting a rock-solid design plan in place is merely a first step; equally important is identifying the deployment solution that is uniform, consistent, and scalable. This is a stage in the process that should never be taken lightly. The larger and more broadly deployed your enterprise, the greater the complexity – and the greater the risk of dissatisfying customers and employees due to inconsistent and unpredictable user experiences.

More than 70 percent of most IT organisations’ time is spent simply ‘keeping the lights on’, according to 2016 Global Operating Model Research from Accenture Strategy. As a result, one of the biggest impediments to deployment for many organisations is the commitment it takes to focus on the physical roll-out.

There are best practices which utilise agile processes that consistently save clients time, headaches, and money. In most cases, a true partner that can establish a centralised command and control location to optimise deployments by geography during the planning and execution phases, and can provide uniform on-site standards and localised deliverables tailored to regions, will be the difference in ensuring that every solution is deployed the same every time.

Whether a deployment is scaling from the 100s to the 1000s or from the 10,000s to the 100,000s, a key to assuring a business is getting it right is aligning itself with a partner that boasts a depth and breadth of experience at the digital edge – this means a partner that has extensive experience updating hundreds of locations worldwide every night. It also means a company with a large army of highly-trained technicians – on a global scale – who can guarantee that any wrinkles in deployment can be smoothed quickly and competently.

The sooner you deploy your Intelligent Digital Edge, the faster you can unlock the value that digital transformation can deliver for your enterprise. To get started, you can speak with a Black Box representative about how we can devise and execute a deployment strategy that will seamlessly deliver your digital transformation

Designing an Intelligent Digital Edge that Transforms Business

We understand. You’re doing your best to deliver the technologies users demand across the enterprise. However, as we covered in our previous blog post, with the influx of IoT and mobility, challenges at the digital edge may be standing between you and your digital transformation goals. The simple fact is, before you can create more interactive, immersive and scalable user experience, you need to embrace the Intelligent Digital Edge.

However, not every digital edge approach is created equal.  How can you ensure the design of the digital edge will meet your organisation’s needs now and in the future?

A digital roadmap that is powerfully aligned to your organisation’s unique goals and needs will help you to quickly adapt to changing technology and business requirements – and supercharge innovation, scale and velocity.

The roadmap begins with a fine-tuned discovery process that can expose critical business drivers and align them with sound technical solutions, including mission-critical mobility, intelligent networking and built-in security.  It should also identify the right mix of enabling technologies to create the high-performance experiences that transform businesses. Finally, even the most innovative roadmaps need to be deployed with precision to enable consistent and repeatable experiences.

The larger and more distributed your enterprise, the greater the complexity. To transform at scale, you need a partner who can deploy both nationally and globally with speed and agility—regardless of the amount of technology or the number of locations.

As deployments move from 1000s of locations to 10,000s of IoT devices in a single location, Black Box is there.  And once deployed, we offer extensive managed services solutions that are proactive and tailored to meet your unique needs.

Ready to get started? To speak with a Black Box representative about how we can design your Intelligent Digital Edge for your digital transformation visit http://web3.blackbox.com/contact-me.

A Quick Start Guide to Your Intelligent Digital Edge Journey

Fuelled by mobility and IoT, digital transformation is under way in every industry and in companies of all sizes. In fact, 20-billion devices are expected to be added over the next five years – that is nearly half a million devices per hour. In addition to the explosion of devices and connections, user expectations are evolving. Users demand easy, real-time connections to digital services and experiences wherever they are and on any device. In fact, more than half of all digital strategists cite “evolving customer behaviours and preferences” as the primary catalyst for change.

Companies that will come out ahead in digital transformation are replacing legacy solutions and embracing the Intelligent Digital Edge.  The digital edge is where people, data, and devices meet – in an office, a retail store, a hospital, or a manufacturing site.   Adding intelligence to the digital edge is proven to accelerate digital transformations and deliver the foundation needed to keep pace with evolving technology demands.

To successfully digitally transform at the edge, companies need to adopt and deploy two types of technologies: foundational and enabling. Foundational technology lays the ground work for organisations to be future-ready and rapidly adopt new, enabling technology to drive specific business outcomes.

Foundational technology includes:
• Enterprise Wireless Technologies: mission-critical mobility with Wi-Fi, 4G/5G, and public safety
• Intelligent Networking and Cabling & Connectivity: comprehensive intelligent networking that includes the basics of structured cabling and carrier/internet connectivity
• Built-in Security – both network and physical
• Edge Analytics

Examples of enabling technology are:
• Location solutions to permit in-store wayfinding and inventory optimization
• Unified communication and smart board solutions that enhance team collaboration
• Specialised IoT devices that drive new outcomes

Companies must be able to design and deploy both the foundational and enabling technologies with uniformity and consistency to deliver the results end-users demand and once deployed, they must be able to manage the technology.

Black Box can help.  With more than 40 years of experience connecting people, devices, and data, we are the trusted digital partner to bring intelligence to the edge.  By understanding the intricacies and nuances of each customer’s business, we deliver industry-specific designs, global deployment capabilities and managed services that help companies tap into an Intelligent Digital Edge to accelerate digital transformations.

We engineer Intelligent Digital Edge solutions that enable our customers to mobilise more people and devices, leverage more data, dial-up capacity as needed, and defend the information flowing in and out of your enterprise.

To speak with a Black Box representative to start the Intelligent Digital Edge journey, visit: http://web3.blackbox.com/contact-me.

The Intelligent Digital Edge: The Key to Accelerating Digital Transformation

Today’s business landscape is quickly evolving with IoT on the rise and anytime, anywhere, any device mobile user experiences in high demand. The companies that digitally transform to embrace the evolving digital world will succeed, and those that don’t will be left behind with catastrophic results. To meet this challenge head on, companies must adjust strategies and embrace the Intelligent Digital Edge.

The digital edge is that space in and around office buildings, hotels, factories, hospitals – virtually any facility where people and devices meet. It’s where users are located, where data is created and consumed, and where applications are shared. This is where the real opportunity is to make digital transformation happen; however, to be effective, the digital edge needs to be transformed through more intelligent solutions.

The exponential explosion in the number and diversity of devices and applications has made one thing abundantly clear – legacy IT architectures and deployment models are simply not adequate. Complexity challenges are overwhelming network, computing, and staff IT resources while the technical demands just keep escalating.

To drive superior experiences, ensure capacity flexibility, and secure uninterrupted service, a new digital edge is needed – one that is driven by intelligence. When designed, deployed, and managed correctly, the Intelligent Digital Edge enables:

  • High-performance User Experience: Bridging the physical and digital worlds, experiences at the edge are localised and uniform across all locations. Digital and real-time in nature, it scales to leverage IoT and analytics to drive business outcomes. By being analytics-enabled it drives better user experiences and real-time business decisions.
  • Mobile-first Capacity: Capacity has reached critical mass and it is no longer acceptable to provide simple connectivity. Anytime mobility at the edge is required for uninterrupted operations – all with mission-critical performance and on-demand capacity to drive efficient and unhindered operations. The intelligent edge is software-driven to enable mobile workflows while dynamically optimising capacity and traffic.
  • Built-in Security: Theft of data or loss of connectivity can be devastating. The Intelligent Digital Edge has security built in, so you can see and prevent threats and interruptions before they happen. Providing and protecting the edge eliminates downtime and ensures timely decision-making in highly-regulated and latency-sensitive settings.

We understand that many companies lack the existing skillsets, resources, and expertise to design, deploy, and manage at the edge to deliver a scalable digital transformation quickly and consistently. This is why Black Box is the trusted digital partner. Our proven success in connecting people, devices, and data – right where they need to be for maximum impact – is possible by bringing together our global team of skilled technicians, unique partnerships, processes, and network operating centres. Our industry-specific consulting, mission-critical designs, global deployment capabilities, and customer dedication is a combination that sets Black Box apart.

When you unlock the power of the Intelligent Digital Edge, you enable secure, uniform, mobile, future-ready experiences that are available anywhere people and devices meet in your facilities.

To speak with a Black Box representative about embracing the intelligent edge for your digital transformation visit http://web3.blackbox.com/contact-me